Cancellation of orders
You may cancel your order provided that the order has not been shipped, and a full refund will be issued to your account. Please contact us immediately to notify us of the order you wish to cancel.
If you would like to return a product purchased from Black & Brown London then you have 14 days within to do so. Please contact us for a unique Returns Authorisation number before sending back any items. The returned goods must be in a resalable state with the labels intact and any goods or accessories that accompany the returned product must also come back to us. Please ensure all returns are sent back to us with proof of tracking to ensure a timely refund/exchange, as we cannot be held responsible for undelivered or lost returns. For European and International deliveries please note that full refunds exclude customs duties and taxes.
We offer refunds on undamaged Sale items purchased online within 7 days of it being received by you.
If the return is due to incorrect, missing or faulty items received then we will offer a full refund or replacement provided we are notified of this within 2 working days of receipt. Items are classed as faulty if they are received damaged, or where it can be proven that there has been a manufacturing defect. Items that are damaged as a result of wear and tear shall not be considered faulty.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please note that we do not accept returns for merchandise that was not purchased via this web site. If you purchased merchandise from an authorised Black & Brown London retailer and you wish to return/exchange/refund your item(s), you must contact the original seller directly.
Please post returns to the following address:
Black & Brown London c/o Big Yellow Reception
71 Townmead Road
London SW6 2ST
This returns policy does not affect your legal rights.